Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.

Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.

If you’re experiencing specific symptoms and want to understand them better, you can explore our symptom pages where each symptom is explained in detail.

You can also use our Health Test Finder, an AI-powered tool that guides you to the most suitable test based on your needs. Find it here.

Yes, you can. The order isn’t linked to the person taking the test, so you may place the order in your own name even if someone else will be providing the sample.

When the person receives the kit, they will be guided to register it using the Test-ID found on the code card inside the box. Then it’s important that it’s the person taking the test who registers it under their name.

Read more here

You can pay safely and easily in instalments via Qliro, card payment, or mobile payment through Apple Pay or Google Pay.Choose the option that suits you best for a simple and secure checkout.

We take data security seriously. All personal data is handled in accordance with GDPR and stored on secure EU-based servers. Read more here

Yes, provided your order hasn’t been dispatched yet, we can help you cancel or amend it. Please get in touch using the form or the chat icon at the bottom left corner, and we’ll assist you straight away.

Some tests are not recommended for children or for elderly individuals. You can read more about age guidelines here

We provide delivery via UPS, DHL and others. The options available will be displayed at checkout according to your location.

If you chose delivery to a locker and didn’t collect it, the parcel will be returned to us. It can take up to 1–3 weeks before we get it back. Once it arrives, we will log it as returned and refund your payment, unless we’ve agreed otherwise. Read more here

Explore our test categories and symptom guide to find the test that best suits your health concerns. Each product description includes detailed information to help you make an informed choice.

Yes, you can purchase tests for others. Ensure you provide their details during the ordering process for accurate test registration.

We accept various payment methods including credit/debit cards and online payment platforms.

We prioritize data security. Your personal information is protected under strict privacy policies.

Orders can be modified or cancelled within a specific timeframe. Check our cancellation policy for details.

Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.

We offer various shipping options, including express delivery. Visit our shipping page for more details.